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  2. Thanks @John Tasker Bet that took some narrowing down So - is that to do with the rendering process in OPM do you think - re order / time taken to render? Either way - good spot - and you may want to pass to OGI for a few $$££€€ (Hope you are well!)
  3. I have solved this myself so I'll update this forum in case anybody else has the same issue and is looking for a fix. On our print server, selected printer properties for the printer in question. Advanced > Un-ticked the "print spooled documents first" and changed the spool settings to "start printing after last page is spooled".
  4. I doubt it - and I doubt anyone ever will - until someone comes a-hunting - or an-auditing
  5. Hi @Val interesting question The bottom line is that in the OGI accounts system it is 99% impossible to have an incorrect entry - unless the system crashes in the middle of and accounts process - or there is a genuine system fault introduced (rare). Even then - it resets itself at Month End - with a Ledger Discrepancy. So. Unless youi have had a Month End discrepancy somewhere in the process the "correct" changes have been made to the journals / ledgers - although the result means an incorrect balance on the client in question. Just go and use that entry to offset against your clients record The real reason why this is sometimes difficult to fix however, is that on OGI, you can delete transactions - and not leave an on screen trace that they were ever there. So. The balancing adjustment may have been against a transaction that is no longer on screen / on the ledger. This is why Batch Calcs may not work in this case - because it wont be there - let alone I suspect you wont have that software and as above, can be tricky to code up. If you are not happy with just writing this off to fees (by creating a charge / negative charge) to balance the client account (which is what I would do), then you only have one other option - you need to find the original items - which will be a pain. Either Check the setting in Premium Finance which uses a "dummy" client account for offsetting errors Check the settings file and have a look at those records first If no joy, go through every cashbook since raising the original transaction and find ALL entries relating to the original record and / or dummy record It will be there - you just have to find it If you have and can use InfoCentre - that makes life easier - otherwise its a manual traaaaaaaaaaaaaaaaaaaaaawl. Overall a bit disappointed - but not surprised - that OGI wont help. It's their Finance software after all - and they know how it would write off balances - and where / which ledger account it goes to and how to quickly fix - if they could be bothered. Poor show really .... Anyway - Good luck and hope this helps M
  6. Thanks Pete. The guys go into OPM where there is an ODC print queue for each day of the month. They select the date in question, then right click on the branch, Print and then Print. The default printer has already been set in the Open printer Selector so nothing to change or set in there. They do each branch in turn. Attached refers.
  7. how is the Batch Print sent to printer?
  8. IPIDs are created along with our policy documents and they are appearing in the ODC print queue correctly alongside the policy documents to which they refer. However when we print out a batch of documents (say an entire days renewals), the IPIDs print out in the wrong order / out of sequence. EG A motor policy may have home IPID document printed in the middle of the letters, renewal schedules for that client or a home policy may have a motor IPID printed within it. This then means that we need to go through all the documents (there could be 000's) and manually slot the right IPID into the right policy type. Surely if an IPID is created alongside a renewal, it should print it correctly as a single set of documents. We have tried changing our printer spool settings but it hasn't helped. I cant work out if this is an ODC Issue, an OPM issue, a printer driver issue or a process issue. Any ideas ? Has anybody else experienced this ?
  9. Is everyone confident that they have purged the old data, which they should not be retaining? For example, a policy that can only have a claim against it two years after it was taken out versus one where a child might be injured and claim 15+ years later.
  10. It is possible to write a Batch calc that can do pretty much anything to any keyword, for example, we moved a book to another agent by running through all policies and where it matched the old Exec it put in the new one. As such, one could write a calc to find a very specific entry by PolRef in the ledger with a specific transaction type and alter the figure in a particular keyword. Make sure you are very comfortable with Batch Calcs because if you don't have this calc spot on, you can end up changing all transactions of that type to that figure, for example.
  11. Use InfoCentre Select * From ic_brcledger Order By B@, Dt_Settled Select * From ic_brcashhist
  12. Hi Gavin - good to see you on the Forum Without knowing what software OGI have suggested I probably can’t answer your question fully - so apologies for a bounce back on this - but it's important ... 1 - Ask OGI what software they are suggesting / name of 2 - Ask if it will produce every cashbook for the last year in one go, without doing each one individually (I'm interpreting that that is one of the main issues / pains you have) 3 - Ask them to show you the format / example output you will get - and whether you will have to do any work on that output file to get what your accountant needs All too easy for suppliers in general, to offer solutions without fully understanding the actual pain, the real requirement and, the best alternative options for comparison - so you need to be fully informed. I’m sure I’m closer to what you need (from your brief post) than your supplier in full conversation -#maybe Come back and let us know once they provide the info and we can go from there. If they have the right solution for what you need out of the box, I think every OGI Broker will want it ... PM / Mail me if you prefer - happy to assist / advise further
  13. Good afternoon folks. Accountant has asked if there is away to pull out accounting cashbook for full business year, rather than printing out archived cashbooks for the whole year, and adding them up. OGI have given me a quote for the software, but I don't know whether this is the solution. Has anyone got the software? I'm clueless with database enquiry as well despite using system since 1993!!! Any help would be greatly appreciated.
  14. I have an call open with Opengi but anyone having the same issue? We run an report called Renewal Report to pick up the EDI's Renewal Notices from insurers for rebroking This produces 2/3 documents the Renewal Notice, NCD Renewal Invite and IPID - my issue is the Notice/NCD go to the print queue that the agent types in at the start of the report SPQprintqueue: but the Ipid goes to the users default queue, anyone know how I can change the path of IPID so it goes to same queue as the other documents?
  15. Thank you very much for your response Kate. Apologies for my delayed thanks, but I have just returned to the office after 6 weeks off. Once I catch up with everything I will have a proper look at your response and come back to you if I need to. Thanks once again.
  16. See post here also referring to CNP position from Barclaycard CNP Charges - Barclaycard
  17. Seems we agree KM - Thanks for the specific reference and note from your experiences with VC!
  18. Hi Clare, We have our OPM set up to automatically export documents to VC when we either email and print and you are correct, this then attaches a pdf document into VC. As I understand it you can change the settings for Open Word in Open Product Settings to untick save pdf versions of documents. This then puts a word document into OPM and you'd just need to check with VC that it can be exported and saved as a word document. I think we've just got used to pdfs now! We weren't really informed of all the options when we started using Open Word 🙄 I know we all leave the letter open in Word until we've actually sent it to the client so when checking if we notice a spelling mistake or something I can amend and re-send to OPM. I hope this helps. Let me know if you need any more info. Cheers, Kate
  19. Bore da Delwyn - hope you are well There are a few points here and suspect I'm not close enough to the underlying issues raised by BMS to answer fully. However ... Card Not Present (CNP) or Mail Order Telephone Order (MOTO) transactions are specific payment types recognised by merchant services accounts. These carry a higher risk of fraud - and consequently, most service accounts have a higher charge cost per transaction using this method. Conversely, Card Present transactions are more secure and most service accounts have a lower cost per transaction Both methods above are equally "compliant" subject to the underlying methods and processes I suspect the issue is that you are processing all these as CNP and BMS are querying this because it doesn't reflect the method used to take payment. I would need some convincing by a PCI compliance expert that this is actually "non compliant" - more it is just an incorrect use of the service. What would happen if you asked your customer to go outside and ring back to the office so that you could process them as CNP? Crazy I know ... I'm not sure whether OGI have a CVV option and/or whether this is available with Monek. But this would be the required F2F process - but may need a separate account from BMS anyway (?) I am sure however, that there are many OGI brokers just like yourselves that do F2F and CNP processing - none of whom use Card Terminals for F2F. Its ridiculous! Can I suggest you speak with OGI in the first instance and ask them how they would respond. Also, ring a few other friendly OGI brokers and see what they do / who the use. Finally, speak to other Merchant service providers direct and ask if they would be happy to have a generic CNP process, even if the customer was in your office. I hope some other users will be able to provide input here - coal face users are the best users Get in touch direct if you need any further input - and do keep us updated on here. Thanks M
  20. We receieved a call this morning from Barclaycard Merchant Services stating that we are longer compliant and having answered a series of questions on how we operate, i.e. I explained that we used a well known bespoke insurance brokers' software system called Open GI which utilised their integrated secure bank card software payment system called CreditLine Plus and which in turn linked automatically with an integrated secure payment gateway named Monek Ltd, I was told that this method was no longer compliant. Us using what they termed as a 'virtual terminal' was acceptable and compliant in respect of accepting payment over the phone, but non-compliant in respect of 'face to face' transactions and they talked about us going back to using card terminals for face to face transactions which to me in theses days of advanced technology was going backwards! Have any othe Opne GI users experienced the same problem and if so, how was it overcome? What other 'payment solutions' companies do other Open GI users use?
  21. Hi Clare Yes - disappointing that many come here to ask questions rather than answer others - but that's kind of what we are here for and we're OK with that. As long as people get help of some sort I still believe the answer to your issue is either the OPM output needs to be changed in the settings config (to save as word) and/or the VC process then needs to save as word also - not PDF. So two points to check which I'm sure will resolve your issue. I think @Kate Meakin use VC so maybe she can help further M
  22. Thanks very much for your reply Mark. I will look further into this, however I was hoping in the User Group there might be someone who does use VC and would therefore be able to reply based on their actual experience of using this. There seems to be very little activity on here from members of the Use Group these days, I guess we are all busier than ever.....
  23. Hi Clare - thanks for posting I'm no VC expert - but I understand you have a choice with Open Suite settings as to how the document is generated to OPM. Some "OpenAttach users (VC equivalent) generate word documents rather than PDF - so the Open GI side of things is flexible with either format. If you change this setting then you may find the process through to VC retains the format (Word) and the issue goes away What may happen on the VC side however, is that VC because "collects" the output and then processes through to the VC store, it may be in that process that the PDF is created. If that is the case then to obtain a Word doc within VC rather than PDF, you will have to speak to the VC supplier to see if this is an option within their software. As above, the Open GI process can be either Hope this helps
  24. Sorry if this is long winded, but are there any users who use Open Word/Open Print Manager with Virtual Cabinet please? At present when using Open Word, we save the word documents from Open Word 'manually' to Virtual Cabinet (so that we can then go into Virtual Cabinet to edit the word document if necessary) and we then send the Open Word Document separately to Open Print Manager for printing/emailing etc. We are currently in the process of looking into upgrading our Virtual Cabinet, so that when we press 'Print' in Open Print Manager the document is automatically indexed to Virtual Cabinet. My problem here is that the document saved to Virtual Cabinet will then be a PDF document, and not an editable Word Document as we currently have. How do people work around this or is my thinking wrong please?
  25. Hi Vanessa - Tricky one to answer on price alone - other than "there is always a discount to be negotiated"! 1 With OPP - there is a base cost incurred for hosting the systems - and this is primarily on storage costs. So just make sure the budget overall is realistic and look long term - based on the volume of documents expected to be uploaded over say, 3-4 yrs. No point getting to Yr 2 and finding costs are spiral-ing beyond your budget and there is no choice but to continue the spend process 2 I would also recommend you get 3 or 4 reference sites - preferably ones that have RECENTLY implemented OPP. I say "recently" because you also need to know how smooth the implementation was and, what obstacles / issues were encountered (if any ? ) Often the pain is in the set-up and you want to know you will be supported through that process - not just "trained" 3 ROI - Return on investment is subjective and only your business can answer whether your customers "expect" a portal. Sales-speak is of course they do - but look at how many email addresses you have today and what your customer profile is. Do they actually DEMAND a portal solution - or is just moving to emailing of documents a better first step?! Hope the above helps - and happy to have a chat on how this can work for you and / or the alternatives - #itswhatido Enjoy the ride M
  26. Hi We are considering OPP as another payment option for our clients. The costs for implementing this and the re-occurring costs quoted by OGI seem rather high. I would like some feed back please from other users as to whether their customers find this payment method beneficial/easy to use and whether it's worth the extra spend. OGI have supposedly offered 20% discount. Is it worth asking for more? Thanks
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