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  3. pete.woodcock

    5.82

    Thanks guys for your answers/reply’s opengi are saying that it’s because the pds’s are pcl and not the normal type of pdf lol not sure about this differences but working with the teams to change the processes in open product settings, let you know the out come
  4. admin

    why cant i reply

    Hi Peter - thanks for joining recently and sorry to hear you are having some issues replying to posts On investigation, this was in fact an incorrect setting for that particular Forum area and for registered users in the "Member" category This has now been corrected and you should be able to "reply" to your posts - and any other posts!! Thanks for spotting this one - and taking the time to raise with us. Happy days
  5. pete.woodcock

    why cant i reply

    sorry to be a pain, but I asked a question the other about 5.82 and im getting answers/replies but i cannot reply back to any Why is this?
  6. Mark Sollis

    5.82

    Yes - sorry - getting my OCP / ODC /OPM confused OPM allows trigger docs - as long as you dont want to add / review prior 👍
  7. colm

    5.82

    Mark it is also available under std OPM, whilst we don't currently use it I have just tested it by sending 3 different letters to the print queue the last one set as trigger doc and this sent all 3 to the printer out of OPM without user intervention
  8. Mark Sollis

    5.82

    That's using ODC I believe - and suspect poor @Philr either hasn't spent his cash on that - or if he has - hasn't set it up yet
  9. colm

    5.82

    What about trigger docs? if you send a trigger doc after ipid it should print all docs for that client?
  10. Mark Sollis

    5.82

    ... and I think that's a setting in the OpenSuite config file ....
  11. Philr

    5.82

    We are on 5.82 its not giving us any grief. If you e mail or open attach the IPID on ours it takes it out of print manager. My bug bear with it, is you cannot trigger the auto printing of the thing to a real printer, grrrrrrr
  12. Mark Sollis

    5.82

    @Philr may be able to help - he is the User Group IPID man!
  13. pete.woodcock

    5.82

    Hi just found this forum We updated from 5.2.1 to 5.82 how many of you are using 5.82 and how you finding it? Also how are you getting on with IPID docs? I finding the PDf don't leave the print queue Pete
  14. Mark Sollis

    xStream

    Also - once confirmed and tested, make sure you can access the service outside of your local network If it cant be connected likely it is a firewall / port issue that you will need your IT / Infrastructure team to allow access to That can be a little painful too ... M
  15. karl

    Card Payments

    Creditline + is really good, being able to process payment/allocate to OGI in one process is the main advantage to other solutions. In a previous life we even linked it to our phone system to fully cover PCI DSS compliance (client keyed in cc number so we did not have to pause record) - but that was fairy expensive to do at the time. You will get the odd blip when payment has gone through but not allocated to OGI but you will have access to an online portal to check payments received if get one which has supposedly failed.
  16. Clare Carter

    Card Payments

    We currently use the Worldpay online card payment facility which is becoming more and more expensive. We are exploring other avenues available including Open GI's own offering (I believe Creditline Plus). Can anyone that is using the Open Gi offering please give us any feedback. Also anyone using an outsourced facility other than Worldpay, who do you use? Thanks :-)
  17. Clare Carter

    IDD/IPID

    Hi Marc I have tried following your guide with regards to getting the IPID to print duplex but it has not worked. I am not sure what I have done wrong. I have attached a screen print of the command I have used, would you be kind enough to take a look and give me more guidance please? Thanks IPID Printing.docx
  18. Marc Pons-Burt

    IDD/IPID

    Hi Clare Oh OGI, how funny are you guys... They have no idea what supports what. They've created what is basically an incredibly flexible system but because we can all do different things, they just go back to "not supposed to do that". In the defence of the Support team, they "support" the designed processes of the system, so if it's a useful "mistake" in coding, they'll not get involved. OpenPrintManager isn't designed to support anything really, it's just a glorified print queue. It'll do whatever Core (Brooms) or Windows tells it to. That's why proposal forms print off single sided normally along with printouts etc. In simple terms, OpenWord letters obey Windows rules and Brokerlink (prop's etc) obey OGI rules.
  19. Clare Carter

    IDD/IPID

    Thanks Marc, I will have a look at this. When I raised the query within Open Gi originally they just simply told me that 'Open Print manager does not support duplex printing of Open Word Documents' which seems very antiquated to me. Thanks for your support once again.
  20. Marc Pons-Burt

    IDD/IPID

    Hi Clare Not too sure why you would have a problem with OpenWord documents being in duplex? Normally, it's down to the actual default Printer settings themselves on your Windows Server or the individual client PC's. If the documents in OpenWord are supposed to be double sided, then OPM shouldn't stop it happening. Go to the "Printer Preferences" and set it for duplex long edge. However, if you choose "Quick Print" it sometimes decides to ignore everything! Always choose "Print" and specify the printer unless it's the default anyway. Let me know if you encounter any problems.
  21. Philr

    IDD/IPID

    Marc, You can't automate the printing of it though, can you ?? We do use OPM, its just that letters come from Tripos and IPIDs sit in OPM.
  22. Clare Carter

    IDD/IPID

    Thank you Marc, I think that's exactly what I need. We have duplex printing configuration set up on Open Gi for our printers so I now just need to go to the relevant Broker Amendment pages and put the duplex command in with the ,lp: On a separate note don't suppose you have any work around for printing Open Word documents via OPM in duplex? At the moment we have to open them up manually and then choose to print them 2 sided rather than just use the print functionality in OPM. Thanks once again, you've been a great help.
  23. Marc Pons-Burt

    IDD/IPID

    Hi Clare So, if I'm reading you right, you're; producing the IPID from the quote system and sending it to OpenPrintManager, via print code "cpq:" you're having to deal with that as 2 pages of single sided paper. You want to have those IPID's go duplex to utilise a single sheet of paper. If that's the problem, I do have a solution for you (and Phil, although I think he's still avoiding OPM and ODC!). We have 4 virtual printers setup on Open GI for each physical printer. These tend to follow A for Personal Lines, B for Admin, C for Commercial and so on. Within that, we have 1, 2, 3 and 4. Namely; Single sided portrait Duplex portrait (long edge) Single sided landscape Duplex landscape (short edge) So, it'll always defaulting to 1, so for example, it'll go to A1 as single sided, but the following print prompt; cpq:,lp:a2 gives a duplex IPID. You can also automate the printing itself but going to the following and saving the print prompt (you need the configuration first though). It'll put it into OPM or ODC in the client file you would expect it in. Brokerlink Control/Maintenance > Amend Broker Details > page 2 (it's at the bottom) Homewriter EDI > Broker Control Details > it's on the right near the top Bikewriter EDI > Amend Broker Details > it's at the bottom Truckwriter POS > Broker amendment > page 2, about halfway down If you need to arrange the printer configuration, then I'm afraid it's a call to OGI and it IS a chargable change to the system from an Engineer (but it can be done remotely). Apologies for the length of response but it is possible, just not easy!
  24. Philr

    IDD/IPID

    I am glad there is not just me sat rocking in a corner spitting venom !. I don't believe you can !: grrrrr It is going to cause us no end of extra work, plus you cannot automate the printing of it, for example if you produce a quote letter, you have to reply on the operator to "remember" to print it or e mail it. AAAAAAAAAAAAAAAAAAAAAAAAAGGGGGGGGGGGGGGGGGGGGGHHHHHHHHHHHHHHHHHHHHHHHHHHH
  25. Clare Carter

    IDD/IPID

    Please can anyone help. My understanding is that we can only print IPID documents using Open Print Manager (or Open Document Centre which we do not have). Please can anyone therefore tell me how they are getting round the option of duplex printing such documents without opening them all individually from the Open Print Manager menu and printing them individually. We print our personal lines renewal invitations, as I am sure others do, in batches, not individually. Thanks
  26. If this email doesn't look like it's displaying properly, view it here. OPEN GI USER GROUP AGM & MEMBERS' DAY The Annual General Meeting of the Open GI User Group will be held at the Hilton Reading Hotel, Drake Way, Reading, RG2 0GQ, on Wednesday, 10th October, 2018. The position of Chairman, Vice-Chairman, Secretary and Treasurer are up for re-election at the AGM, and nominations are now being received. Marc Pons-Burt (Chairman), Mark Searcy (Secretary) and Mark Sollis (Treasurer) are all willing to stand again and are available for re-election. Nominations for the posts of Chairman, Vice-Chairman, Secretary and Treasurer would therefore, be most welcome from all members of the User Group. User Group members should not be shy in putting other names forward. We would ask that you forward any nominations to the Open GI User Group office within the next 14 days by either post or email. Nominations must be received no later than Monday, 13th August, 2018. If any member wishes to raise an item under Any Other Business item similarly this should be communicated in writing to the Chairman at least 7 days prior to the AGM. Click here for Nomination Form. Yours sincerely, Marc Pons-Burt - National Chairman The views and opinions expressed in this email may not represent the views and opinions of the Open GI User Group and are made without prejudice and subject to contract. Although this message and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by the Open GI User Group for any loss or damage in any way arising from its use. The information contained in this message is correct at the time of going to press. Any action taken as a result of the information should be checked with the sender before taking action.
  27. Mark Sollis

    xStream

    Hi Emily - that's a great use for XStream and there are lots of posts here in the Forum covering a range of areas on XStream use Given where you are in the XStream process right now I'd suggest a couple of important steps ... 1 - Ask OGI support to confirm that the XStream service is still configured correctly and proven as working You can waste hours, days and weeks trying to connect to the service and still have issues because it's no longer set up correctly or your infrastructure has changed. Get them to test it and to prove it and make sure you have the access details as well (IP and Port numbers etc) 2 - Use a tool like SOAPUI This will allow you to test the processes outside of the web page and confirm the XStream service is working as expected Step 1 is a must Happy to assist further if I can! Mark www.OneFiftyPercent.com
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