The Open GI User Group has recently become aware of an issue affecting all Motorwriter Users who have switched on the option to update the level 1 at MTA in Brokerlink Control.
If you update the address in Motorwriter and leave the phone number field blank, the phone number saved on the level 1 is deleted.
It appears this has always been the case.
As soon as we brought the matter to Open GI's attention they began working on a fix. This fix will mean that the only fields updated by Motorwriter when you change a client's address will be the address and postcode.
As soon as we know when the fix will be rolled out, we will post the information here.
In the meantime, please be very careful when you are updating an address in Motorwriter or, switch off the option to update your level one when updating addresses in Motorwriter.
Further updates will follow shortly.
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