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Clare Carter

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About Clare Carter

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    Dobson & Hodge

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  1. Clare Carter

    Card Payments

    We currently use the Worldpay online card payment facility which is becoming more and more expensive. We are exploring other avenues available including Open GI's own offering (I believe Creditline Plus). Can anyone that is using the Open Gi offering please give us any feedback. Also anyone using an outsourced facility other than Worldpay, who do you use? Thanks :-)
  2. Clare Carter


    Hi Marc I have tried following your guide with regards to getting the IPID to print duplex but it has not worked. I am not sure what I have done wrong. I have attached a screen print of the command I have used, would you be kind enough to take a look and give me more guidance please? Thanks IPID Printing.docx
  3. Clare Carter


    Thanks Marc, I will have a look at this. When I raised the query within Open Gi originally they just simply told me that 'Open Print manager does not support duplex printing of Open Word Documents' which seems very antiquated to me. Thanks for your support once again.
  4. Clare Carter


    Thank you Marc, I think that's exactly what I need. We have duplex printing configuration set up on Open Gi for our printers so I now just need to go to the relevant Broker Amendment pages and put the duplex command in with the ,lp: On a separate note don't suppose you have any work around for printing Open Word documents via OPM in duplex? At the moment we have to open them up manually and then choose to print them 2 sided rather than just use the print functionality in OPM. Thanks once again, you've been a great help.
  5. Clare Carter


    Please can anyone help. My understanding is that we can only print IPID documents using Open Print Manager (or Open Document Centre which we do not have). Please can anyone therefore tell me how they are getting round the option of duplex printing such documents without opening them all individually from the Open Print Manager menu and printing them individually. We print our personal lines renewal invitations, as I am sure others do, in batches, not individually. Thanks
  6. Clare Carter

    Add-On Marketplace

    Apologies, we are behind the times but hoping that those that have been using Add-on marketplace for a number of years may be able to help. I am currently looking to introduce Add-on Marketplace into our Personal Lines team. From my understanding add-ons created via add-on marketplace will be created on level 2 as a New Business every year and automatically marked as non-renewable, whether they are actually new business or a renewal. This means that when a client has been with us a number of years we will have umpteen level 2's for add-ons such as Legal Expenses & Breakdown, which my MD isn't happy about. Not only that but it will distort our figures as the transaction is listed as a new business rather than a renewal (where appropriate). Is my understanding correct and we just have to live with this or is there a way round it please? Thanks