****EDI ISSUE****

[Sara Noble]

The Open GI User Group has recently become aware of an issue affecting all Motorwriter Users who have switched on the option to update the level 1 at MTA in Brokerlink Control.

 

If you update the address in Motorwriter and leave the phone number field blank, the phone number saved on the level 1 is deleted.

 

It appears this has always been the case.

 

As soon as we brought the matter to Open GI's attention they began working on a fix. This fix will mean that the only fields updated by Motorwriter when you change a client's address will be the address and postcode.

 

As soon as we know when the fix will be rolled out, we will post the information here.

 

In the meantime, please be very careful when you are updating an address in Motorwriter or, switch off the option to update your level one when updating addresses in Motorwriter.

 

Further updates will follow shortly.

 

This post has been promoted to an article

[Sara Noble]

Hi All,

 

An update on the above issue.

 

The fix outlined above will be rolled out as part of Brokerlink 47 which is the next release due.

 

This is a great example of the Open GI User Group adding value to all users of the system. Thanks to our strong relationship with Open GI, once the matter was raised at the appropriate level a solution was proposed and developed within 48 hours.

 

I hope you all agree, that's pretty impressive!! Particular thanks to Kristina Wilkins for making this happen within Open GI.

 

Result!

[Sara Noble]

Me again!

 

Brokerlink 47 should be rolled out at the end of the month. If that changes drastically I'll let you all know.