Mark Sollis

There are a few "tools" that OGI have up their sleaves - you just need to know how to apply them / in the most cost effective way Further to your other post - would be interested to see the list that amounts to £32k! - Some list - and some ROI / CBA for the business to swallow.

Understand. So the fact that you are using CLPlus is not the issue I guess. Old Credit Line stored the data in the server as well - so you so have a better solution. The whole LAN is indeed in scope in their scenario. That just means you need to apply controls and checks within the organisation in relation to those risks. Would be interested to hear what their recommendations are to address those risks. Re the call recording, there are a few options. We have engaged with our telephony provider to supply a call pause and resume based on the browser window being active. This is better than a manual process but both are acceptable although automated is clearly a better option. Any other thoughts welcome.

Hi Mike Good to hear there is someone else out there taking PCIDSS seriously! It's a big subject and we are also SAQ D level 3 and working on all areas to make sure we are compliant CreditLinePlus takes the CHD (Card Holder Data) environment out of scope - so I'm not sure why this has increased your PCI response - but maybe that was the case anyway? At upto £1,000 per day, engaging with a Qualified Security Assessor is not cheap - but can be cost effective. For the price yo are looking to pay I would expect a full Gap Analysis AND the completion of the SAQ D by the QSA as well. Would be good to get any further thoughts and if you have any questions I can assist with, please post back as this will be useful for all Thanks

Recent news item relating to fraud in South Wales Link

Well We have officially started our PCI journey and thought I'd open up the Forum posts with a general Topic on PCI DSS Compliance - a hot topic at the Open GI User Group Members day. Every business that stores, processes or transmits Credit Card data is subject to scrutiny and potentially a big fine for any compliance breach proven. It's a big subject but easily tackled with some forethought and understanding of what is required and what priority should be applied in what areas So, as well as sharing some personal experiences here, I'm happy to invite comment, thought and opinion from PCI novices and experts alike - for the benefit of Forum users As a starter for 10 - here is a link to the PCI Security Standards Council Site with lots of info to get you started along with a useful Quick Reference Guide which explains all about PCI DSS in 32 (yes 32!) pages - Happy reading! If you have any questions, come back and ask away or if you have stories of your own then why not share them here as well Look out for more updates from me over the next few months as I ease our way through the PCI DSS manual - with a little help from some friends

Is anyone looking at Telemtics as a "niche" or is this just hype? Saw this on aol! Telematics

Very True! I'm sure that the User Group will ask for a return link story at some stage

Detail of Open GI's planned partnership with LexiNexis can be found at the link here Share your thoughts, comments, questions below!

We use Active Quote extensively within Brightside - and it does a job. The problems come when you have used it over a number of years and then the maintenance and management functions become the issue, along with the ability to structure the rules in the way you would normally expect. 1 - You cant export / import rules globally So if you have spent a year or two honing and tweaking and have 100 or so rules - you try "backing them up" or exporting the whole new set, from UAT (Test) to Live. Guess what -you can't. Each rule has to be exported and then imported individually. Such a P.I.T.A. 2 - The "Logic" Is Baffling There seems to be a reverse logic on structuring the conditional commands. Something we and others have raised with Open GI and they admint the poor implementation, there are no intentions to fix. Hard to explain here but you cant seem to have a global rule that allows branches "Off" - so you have to have single rules multiple times for each occasion you need to use it - kind of repetitive and a real pain if you are using it in anger. Whilst you can do most things you need to do, it quickly becomes unmanageable. Given then there is no global "export / import" what you do in UAT has to be done again in Live. In short - ActiveQuote does a job but as always, the implementation and usability is lacking big style. As there are no plans to change this then I guess you have no choice - sound familiar? Oh and dont forget - there are two flavours - eCommerce and Back Office - both have capital and recurring. Again OK to use eCommerce day 1 but you try processing an MTA or a Renewal through the quote engine - No ActiveQuote rules are available then unless you've bought that product as well!! So unless you do, you have to get your operators to work out how the original quote was done in order to work out the MTA / Renewal values manually. If you (or any members) want to come and see what we have here and how we try to cope, happy to arrange or discuss details off-line.

Keeping it simple – a new format for our AGM The format for our Annual General Meeting is changing this year - instead of combining it with a Members Day (with an exhibition, speakers and training etc.), the AGM will be held on a separate day : Date : Thursday 13th October 2011 Venue : Whitehouse Hotel, Worcester Registration from 1.00pm - Formal AGM commences: 2.30pm A free light buffet lunch will be provided for members who have pre-booked By keeping the AGM separate, this will enable us to focus our efforts on organising a series of regional Members Days dedicated to training, speaker presentations, an exhibition, networking opportunities and anything else of interest to members. These are planned to start early on 2012 …. watch this space. More details on the final arrangements for the AGM will be published on the Forum in the coming months.

Great to get the feedback Karl - Piloting software is always "interesting". Come back and let the users know how you get on with the "enhancements" / "Phase 2" work requests ....

Post any problems or queries here re the Forum - or the main web-site - and we will will try and help! General requests / comments on Open GI Software / Services can be posted under Enhancements / Wish Lists or Software Feedback

The Open GI Release Schedule is now available via the Open GI Support Site. Click here to see the latest version

Building on the continuing success of the classroom sessions held at the User Group AGMs over the past few years, we are now delighted to announce the launch of our exclusive Member Days for 2012 These days have been set-up specifically to deliver Membership workshops where we can offer focused Training and Consultancy sessions to help maximise use of the technology within your business, at every level. Subjects to be covered will include use of Microsoft Outlook and Excel as well as a general IT Questions and Answer surgery – all aimed at improving office efficiency and getting the most out of your Open GI software and related applications. Dates and venues will be confirmed shortly along with more details on the sessions to be held. Meanwhile, if you have any particular subjects you would like to see included or areas of specific interest, then let us have your thoughts by posting your comments here

For those that have experience of the Open GI eCommerce solutions and aggregator integration, leave your feedback here to help other users and maybe even help shape the future eCommerce landscape. If today is a lazy day for you, just leave your vote on the eCommerce Poll above for now and come back when you feel more alive and back up your vote with some real life comments. If you are looking at what's on offer from Open GI, hopefully you may find something of use here. Feel free to post any questions and our members will hopefully have an answer based on their experiences and knowledge.

Latest Core Magazine Publication from Open GI - Core Magazine Q1 2011

Published in Insurance Age: Software House Retrospective Review of 2010