Delwyn Griffiths

We receieved a call this morning from Barclaycard Merchant Services stating that we are longer compliant and having answered a series of questions on how we operate, i.e. I explained that we used a well known bespoke insurance brokers' software system called Open GI which utilised their integrated secure bank card software payment system called CreditLine Plus and which in turn linked automatically with an integrated secure payment gateway named Monek Ltd, I was told that this method was no longer compliant. Us using what they termed as a 'virtual terminal' was acceptable and compliant in respect of accepting payment over the phone, but non-compliant in respect of 'face to face' transactions and they talked about us going back to using card terminals for face to face transactions which to me in theses days of advanced technology was going backwards! Have any othe Opne GI users experienced the same problem and if so, how was it overcome? What other 'payment solutions' companies do other Open GI users use?

For information purposes: We changed the Legal Expenses Premiums control within Broker Amendment earlier this month in preparation for the 12% IPT rate. This has caused problems within the last few days because the APM system is confused because of the imminent transition date from one IPT rate to a new rate, and would not allow us to insert/include Legal Expenses in the NEGX page of the APM quote. OGI advises that the only solution is for us to revert the IPT rate to the current 10% rate until 1st June !!! OGI also explain that the system is linked to the way the software is written in connection with the users of "Professional APM" and that to change the software to overcome the problem (for us) would upset the users of Professional APM. How many users of the standard APM are there and are we insignificant in number?

It would be useful if we could have the option to enter a different broker fee in the re-quote area of the diary, and if it is left blank, it would default back to the Level 2 broker fee, if applicable.

It would be useful if we could have the option to enter a different broker fee in the re-quote area of the diary, and if it is left blank, it would default back to the Level 2 broker fee, if applicable.