Jump to content

****EDI ISSUE****

Recommended Posts

The Open GI User Group has recently become aware of an issue affecting all Motorwriter Users who have switched on the option to update the level 1 at MTA in Brokerlink Control.


If you update the address in Motorwriter and leave the phone number field blank, the phone number saved on the level 1 is deleted.


It appears this has always been the case.


As soon as we brought the matter to Open GI's attention they began working on a fix. This fix will mean that the only fields updated by Motorwriter when you change a client's address will be the address and postcode.


As soon as we know when the fix will be rolled out, we will post the information here.


In the meantime, please be very careful when you are updating an address in Motorwriter or, switch off the option to update your level one when updating addresses in Motorwriter.


Further updates will follow shortly.


This post has been promoted to an article

Link to comment

Hi All,


An update on the above issue.


The fix outlined above will be rolled out as part of Brokerlink 47 which is the next release due.


This is a great example of the Open GI User Group adding value to all users of the system. Thanks to our strong relationship with Open GI, once the matter was raised at the appropriate level a solution was proposed and developed within 48 hours.


I hope you all agree, that's pretty impressive!! Particular thanks to Kristina Wilkins for making this happen within Open GI.



Link to comment
  • Posts

    • Partnership deals that are in the interests of Open-GI's profits and not the best infrastructure for their clients. HP - (30% returns from printers to servers when I worked for a HP partner. Haven't been pleasantly surprised with 6 more years of dealing with their hardware). Microsoft - Oh ook another 60 security holes and a zero-day (mean nothing anyone other than Microsoft can do to fix it) that has been actively exploited for over two months now. Sophos - Tavis Ormandy of Google's top security team, charitably wrote a 30 page paper, which concludes that the company was "working with good intentions" but is "ill-equipped to handle the output of one co-operative security researcher working in his spare time". Recently, they forced through Multi-Factor Authentication for their "cloud" management site (which has a really useless, coutnerintuitve and uninformative interface), that is completely useless in a ransomware take over, you could easily be left without access to your "cloud". They should implement physical keys if they are going to push for this, not software methods that can be taken over as part of an attack. 
    • The real question for Open GI is why is only 1 browser supported?   Why do you think that is?   10 points for each correct answer …
    • Open Attach hasn't changed. It should be a database, more secure, better control over user access, find and retrieve files more quickly, et cetera.   Now everyone is being pushed to use MS Edge. I thought I saw a notice that you could use Firefox or Chrome, that seems to have been retracted and no one in support knows anything about it. Not sure I want to trust payments to a web browser, which is made by the some company that produces Windows, which has 50-100 vulnerabilites each month with 1-6 of them being zero days.
    • A year later, it doesn't seem to be any better. Still getting frequent news flashes of it being down, having problems and one case of a whole afternoon and evening of it being unvailable.    Core seems to be having problems, the level 2 and 3 staff appear to have been lumped into level 1, so their time is being wasted with donkey work and it seems that when people leave, they are not being replaced. Support turn around times are growing and bugs in the code are increasing.
    • So #BIBA for Real is back! Anyone else going?    Handy Tip - "Speak to more people you don't know, than those you do know"   You can thank me later - with flowers 🌻 💖
  • Create New...