If Towergate want to charge fees, thats fine, and I have no issue with that.
What I do have an issue with is how the Policy Documentation that comes off Open Trader does not show the fee.
As such it looks as though we have overcharged clients.
I have had 4 complaints about this in last 3 months, it only applies to Towergate Travel Policies, and certain Liability Policies. In 2 of the cases, I have ended up refunding the clients with the Towergate Fee, just so it didnt escalate into an FSA complaint. In both of these cases, we actually lost money by writing the policies !!.
Its a joke, are Towergate above transparency and TCF ?.
This has been raised with both OGI and Towergate, and the answer was basically " we know ", !!!
If it shows on the quotation and the quotation summary, then I cant see why it is not shown on the policy schedule.
Hi Val - I've not heard this being an issue generally - very strange. OGI will be best to investigate. Would be good to know the outcome!!
Just a thought - is it only the extract / csv with the issue - or does the full printed report still not report these?
Has anyone else come across this problem, we are getting quite a few cases where the renewal is not populating on the list. OGI have been looking at this from the copy CSV lists we have sent them, but have not resolved this issue yet.
Partnership deals that are in the interests of Open-GI's profits and not the best infrastructure for their clients.
HP - (30% returns from printers to servers when I worked for a HP partner. Haven't been pleasantly surprised with 6 more years of dealing with their hardware).
Microsoft - Oh ook another 60 security holes and a zero-day (M$ product zero-days can only be fixed or mitigated by Microsoft) that has been actively exploited for over two months now.
Sophos - Tavis Ormandy of Google's top security team, charitably wrote a 30 page paper, which concludes that the company was "working with good intentions" but is "ill-equipped to handle the output of one co-operative security researcher working in his spare time". Recently, they forced through Multi-Factor Authentication for their "cloud" management site (which has a really useless, coutnerintuitve and uninformative interface), that is completely useless in a ransomware take over, you could easily be left without access to your "cloud". They should implement physical keys if they are going to push for this, not software methods that can be taken over as part of an attack.
Question
Philr
This is a pain in the backside. !!
If Towergate want to charge fees, thats fine, and I have no issue with that.
What I do have an issue with is how the Policy Documentation that comes off Open Trader does not show the fee.
As such it looks as though we have overcharged clients.
I have had 4 complaints about this in last 3 months, it only applies to Towergate Travel Policies, and certain Liability Policies. In 2 of the cases, I have ended up refunding the clients with the Towergate Fee, just so it didnt escalate into an FSA complaint. In both of these cases, we actually lost money by writing the policies !!.
Its a joke, are Towergate above transparency and TCF ?.
This has been raised with both OGI and Towergate, and the answer was basically " we know ", !!!
If it shows on the quotation and the quotation summary, then I cant see why it is not shown on the policy schedule.
Might do a poll on this one !!
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