Jump to content
  • 0

Print Manager Print Time


MikeGMi

Question

We are now using OpenWord/Attach/Print Manager.

It takes around 40 seconds from hitting the Print button to getting the printout.

It's a long time so how does everyone organise their time to fill in.

Looking for suggestions to provide to staff to encourage use of Open Word documents apart from make a cup of tea and go for a cigarette :) 

Link to comment

4 answers to this question

Recommended Posts

  • 0

We send all items to open print manager and then go on with next piece of work and print all at post time.

 

if you have a lot of sub documents / nested if then statements in your letter it will slow the process down as far as I know.

 

 

Link to comment
  • 0

I am assuming that you may be a larger company than we are and therefore need a print/post room.

In most cases, we need to print out documents straight away as customers may be waiting.

Our chaser letters are done through the OPM queue which is not a problem, its just the speed at which a document is available when you need a document immediately. On the old Broom system, the documents are printed and waiting in seconds.

At the moment, I am concentrating on creating OW documents for those where any time delay in not a problem, such as chaser letters or renewal letters where documents can be batched up while the letter is being printed.

I have spoke with OpenGi and they have agreed that it will take the time it seems to be taking due to data being converted and transmitted between OpenGi/Word/Citrix but that this is a trade off against a better presented document and that we need to look at ways of adapting hence this post. 

Link to comment
  • 0

Hi Mike - you are correct in that OpenWord takes longer to generate and print - as you say - a trade off for a "more friendly" way of setting up template documents 

 

Not much you can do to reduce the time taken - so perhaps need to get creative with the dead time between "request" and "print"

 

GDPR reading anyone ....?

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Posts

    • Partnership deals that are in the interests of Open-GI's profits and not the best infrastructure for their clients. HP - (30% returns from printers to servers when I worked for a HP partner. Haven't been pleasantly surprised with 6 more years of dealing with their hardware). Microsoft - Oh ook another 60 security holes and a zero-day (mean nothing anyone other than Microsoft can do to fix it) that has been actively exploited for over two months now. Sophos - Tavis Ormandy of Google's top security team, charitably wrote a 30 page paper, which concludes that the company was "working with good intentions" but is "ill-equipped to handle the output of one co-operative security researcher working in his spare time". Recently, they forced through Multi-Factor Authentication for their "cloud" management site (which has a really useless, coutnerintuitve and uninformative interface), that is completely useless in a ransomware take over, you could easily be left without access to your "cloud". They should implement physical keys if they are going to push for this, not software methods that can be taken over as part of an attack. 
    • The real question for Open GI is why is only 1 browser supported?   Why do you think that is?   10 points for each correct answer …
    • Open Attach hasn't changed. It should be a database, more secure, better control over user access, find and retrieve files more quickly, et cetera.   Now everyone is being pushed to use MS Edge. I thought I saw a notice that you could use Firefox or Chrome, that seems to have been retracted and no one in support knows anything about it. Not sure I want to trust payments to a web browser, which is made by the some company that produces Windows, which has 50-100 vulnerabilites each month with 1-6 of them being zero days.
    • A year later, it doesn't seem to be any better. Still getting frequent news flashes of it being down, having problems and one case of a whole afternoon and evening of it being unvailable.    Core seems to be having problems, the level 2 and 3 staff appear to have been lumped into level 1, so their time is being wasted with donkey work and it seems that when people leave, they are not being replaced. Support turn around times are growing and bugs in the code are increasing.
    • So #BIBA for Real is back! Anyone else going?    Handy Tip - "Speak to more people you don't know, than those you do know"   You can thank me later - with flowers 🌻 💖
×
×
  • Create New...