I thought it would be nice to post a positive experience of Open GI. I think we are all a bit guilty of jumping up and down when things go wrong and forgetting to praise when things go well.
I had 2 engineers onsite last week to upgrade the Linux Operating System on my server. I have put this off for a long time as I was sure there would be a lot of disruption. There is a long story here as Open GI had initially wanted to replace my server with a like for like one but I was uncomfortable with this. I like my server - it has been reliable, I know it's not been pushed too hard and there's plenty life in it. Open GI didn't argue with my emotional attachment even though they would have been within their rights to call the funny farm! They agreed to let me have a loan server whilst they did the work to our server onsite. A week before the job a loan server arrived onsite by courier.
I was expecting 3 days of our system being up and down like a yo-yo. I was wrong. Our regular engineer agreed to come into the office early on the first day of the job which meant we had less downtime during our operating hours and we were only down once that day. He left around lunchtime but not before he had hung around for an hour or 2 to make sure the loan server was up and running without any issues. The 2nd day an extra engineer was onsite just in case there were any issues and the 2 of them worked away at installing the new operating system. When they were waiting on the software loading they updated each of my machines with the latest Open Suite (I had been putting this off for weeks) and offered to help with any issues we may have been having with the system. The loan server was switched to our own server when we were closed for lunch and this meant we only had around 30 minutes of downtime during office hours the second day.
The engineers left around 3pm and there was no need for the third scheduled day.
Most of you on this forum will be used to various engineers coming in site and disrupting your colleagues and creating havoc (or maybe that's just the companies I use!) that's not to mention the jobsworths.
This is not an untypical experience of Open GI being onsite for me, I find the engineers to be helpful and they regularly go above and beyond what I expect. They are a credit to Open GI. The fact I don't see them often is testament to how reliable and robust the system is.
Am I lucky or do you all have similar experiences with the Open GI engineers?<BR style="mso-special-character: line-break"><BR style="mso-special-character: line-break">Sara
Hi Claire,
We took on INVU back in 2008 and still use it today in its Virtual Cabinet guise. No issues with printing from VC whether that be to network printers or pdf and there are also options to send from VC to email which can be useful.
Overall, we remain very happy with VC so have seen no real advantage to move over to OpenAttach.
One little issue is we never managed to get the automatic indexing / filing of standard OGI/OpenWord letters and emails into VC. We just click a few buttons to file them manually.
Happy to chat through further if you wish - I will be at the Members day this coming Thursday
Darren
Hi @Clare Carter
I probably cant advise on day to day use / issues, but may be able to help although not sure of your question
Are you still on Virtual Cabinet (VC) and how are you trying to print on OGI - and what / where from
Also - I'm pretty sure there are minimal issues with transferring to OpenAttach - what are the concerns there?
Just wondering if any of the current members have previously been using Virtual Cabinet, and which originally was Invu provided by Linden House.
It is only relatively recently that Open GI have come up with Open Attach but there is an issue in transferring data.
If anyone is still using Virtual Cabinet which evolved from Invu and Linden House, could they let me know whether they had any issues with Open GI and printing.
Thanks
Hi Andrew
I do have a copy - but you can get them / best to get latest copy from the support site - presumably you have a registered account??
Just go to the link here RMAR Reports and Spreadsheet
Any problems come back and let me know!
Hi
I am new to OGi and not sure how the system deals with the FCA required Client Money Calculation. A previous post mentioned a OGI PDF document detailing the reports to get the numbers and apparently there is a spreadsheet to input all the numbers as well.
Is anyone able to forward the PDF and spreadsheet or provide assistance please.
Thanks
Question
Sara Noble
I thought it would be nice to post a positive experience of Open GI. I think we are all a bit guilty of jumping up and down when things go wrong and forgetting to praise when things go well.
I had 2 engineers onsite last week to upgrade the Linux Operating System on my server. I have put this off for a long time as I was sure there would be a lot of disruption. There is a long story here as Open GI had initially wanted to replace my server with a like for like one but I was uncomfortable with this. I like my server - it has been reliable, I know it's not been pushed too hard and there's plenty life in it. Open GI didn't argue with my emotional attachment even though they would have been within their rights to call the funny farm! They agreed to let me have a loan server whilst they did the work to our server onsite. A week before the job a loan server arrived onsite by courier.
I was expecting 3 days of our system being up and down like a yo-yo. I was wrong. Our regular engineer agreed to come into the office early on the first day of the job which meant we had less downtime during our operating hours and we were only down once that day. He left around lunchtime but not before he had hung around for an hour or 2 to make sure the loan server was up and running without any issues. The 2nd day an extra engineer was onsite just in case there were any issues and the 2 of them worked away at installing the new operating system. When they were waiting on the software loading they updated each of my machines with the latest Open Suite (I had been putting this off for weeks) and offered to help with any issues we may have been having with the system. The loan server was switched to our own server when we were closed for lunch and this meant we only had around 30 minutes of downtime during office hours the second day.
The engineers left around 3pm and there was no need for the third scheduled day.
Most of you on this forum will be used to various engineers coming in site and disrupting your colleagues and creating havoc (or maybe that's just the companies I use!) that's not to mention the jobsworths.
This is not an untypical experience of Open GI being onsite for me, I find the engineers to be helpful and they regularly go above and beyond what I expect. They are a credit to Open GI. The fact I don't see them often is testament to how reliable and robust the system is.
Am I lucky or do you all have similar experiences with the Open GI engineers?<BR style="mso-special-character: line-break"><BR style="mso-special-character: line-break">Sara
Link to comment
3 answers to this question
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now