I am assuming that you may be a larger company than we are and therefore need a print/post room.
In most cases, we need to print out documents straight away as customers may be waiting.
Our chaser letters are done through the OPM queue which is not a problem, its just the speed at which a document is available when you need a document immediately. On the old Broom system, the documents are printed and waiting in seconds.
At the moment, I am concentrating on creating OW documents for those where any time delay in not a problem, such as chaser letters or renewal letters where documents can be batched up while the letter is being printed.
I have spoke with OpenGi and they have agreed that it will take the time it seems to be taking due to data being converted and transmitted between OpenGi/Word/Citrix but that this is a trade off against a better presented document and that we need to look at ways of adapting hence this post.