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Is support really so slow?


Mark Sollis

Support  

8 members have voted

  1. 1. How good is it?



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I have voted OK which is mainly due to the excellent service we recently received when the hard disk crashed on our SBS server. However, some issues have fallen off the radar and on a development request I have been asked the same question 4 times now from the same person.....

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Generally the response from Support is OK but they have a different sense of what our priorities are! Maybe we should have the option to apply a "priority rating" which reflects how we regard the issue so that OpenGi could reposnd more appropriately?

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