Jump to content
  • 0
MikeGMi

Print Manager Print Time

Question

We are now using OpenWord/Attach/Print Manager.

It takes around 40 seconds from hitting the Print button to getting the printout.

It's a long time so how does everyone organise their time to fill in.

Looking for suggestions to provide to staff to encourage use of Open Word documents apart from make a cup of tea and go for a cigarette :) 

Share this post


Link to post

4 answers to this question

Recommended Posts

  • 0

We send all items to open print manager and then go on with next piece of work and print all at post time.

 

if you have a lot of sub documents / nested if then statements in your letter it will slow the process down as far as I know.

 

 

Share this post


Link to post
  • 0

I am assuming that you may be a larger company than we are and therefore need a print/post room.

In most cases, we need to print out documents straight away as customers may be waiting.

Our chaser letters are done through the OPM queue which is not a problem, its just the speed at which a document is available when you need a document immediately. On the old Broom system, the documents are printed and waiting in seconds.

At the moment, I am concentrating on creating OW documents for those where any time delay in not a problem, such as chaser letters or renewal letters where documents can be batched up while the letter is being printed.

I have spoke with OpenGi and they have agreed that it will take the time it seems to be taking due to data being converted and transmitted between OpenGi/Word/Citrix but that this is a trade off against a better presented document and that we need to look at ways of adapting hence this post. 

Share this post


Link to post
  • 0

Hi Mike - you are correct in that OpenWord takes longer to generate and print - as you say - a trade off for a "more friendly" way of setting up template documents 

 

Not much you can do to reduce the time taken - so perhaps need to get creative with the dead time between "request" and "print"

 

GDPR reading anyone ....?

Share this post


Link to post
  • 0

OpenDocumentCentre more than doubled the speed of our OpenWord printing.

 

With ODC we can confidently batch generate/print hundreds of renewals at a time.

Share this post


Link to post

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Posts

    • I don’t believe so as very specific criteria has to be set each time a purge is ran (at least in Live). Purging also has separate stages e.g. you have to purge ledger & diary before an actual policy/client record can be removed.   For all I know there may be an overnight command for Prospect to purge quotes/prospects ‘marked for deletion’, however we review these first as anyone can press Esc K (and maybe doing so for the wrong reasons).   Bottom Line, I feel nervous purging when doing manually, I would not like the idea of records disappearing from the system each night etc.  Sorry, I’ve not been much help!
    • Hi I know there is a module in OGI for record purging is there any way that this can be automated does anyone know?. I am keen to have any information about this.    Regards Mar
    • Please find attached the Membership benefits for 2020 OGIUG Discounts 2020.pdf
    • Thank you Mark for the info I have logged it with OGI and they are looking at it.   
    • Hi Mar - and welcome to the Forum!   I think the issue is that the error message will be best investigated by OGI. I've never seen that one - but maybe some other live users may be able to assist. Other than checking the document filename / length of filename for the template and / or the trigger document - it would be best to log with OGI   Sorry I cant help - but sometimes its just a program error! - Oh - do check you are on the latest Vs of OpenSuite products - and especially ALL client software (each PC) is also upto date - that often causes random issues like this  (and OGI will say to check / upgrade as a first step anyway)   Let us know the outcome!   
×
×
  • Create New...