We receieved a call this morning from Barclaycard Merchant Services stating that we are longer compliant and having answered a series of questions on how we operate, i.e. I explained that we used a well known bespoke insurance brokers' software system called Open GI which utilised their integrated secure bank card software payment system called CreditLine Plus and which in turn linked automatically with an integrated secure payment gateway named Monek Ltd, I was told that this method was no longer compliant.
Us using what they termed as a 'virtual terminal' was acceptable and compliant in respect of accepting payment over the phone, but non-compliant in respect of 'face to face' transactions and they talked about us going back to using card terminals for face to face transactions which to me in theses days of advanced technology was going backwards!
Have any othe Opne GI users experienced the same problem and if so, how was it overcome?
What other 'payment solutions' companies do other Open GI users use?
Hi Claire,
We took on INVU back in 2008 and still use it today in its Virtual Cabinet guise. No issues with printing from VC whether that be to network printers or pdf and there are also options to send from VC to email which can be useful.
Overall, we remain very happy with VC so have seen no real advantage to move over to OpenAttach.
One little issue is we never managed to get the automatic indexing / filing of standard OGI/OpenWord letters and emails into VC. We just click a few buttons to file them manually.
Happy to chat through further if you wish - I will be at the Members day this coming Thursday
Darren
Hi @Clare Carter
I probably cant advise on day to day use / issues, but may be able to help although not sure of your question
Are you still on Virtual Cabinet (VC) and how are you trying to print on OGI - and what / where from
Also - I'm pretty sure there are minimal issues with transferring to OpenAttach - what are the concerns there?
Just wondering if any of the current members have previously been using Virtual Cabinet, and which originally was Invu provided by Linden House.
It is only relatively recently that Open GI have come up with Open Attach but there is an issue in transferring data.
If anyone is still using Virtual Cabinet which evolved from Invu and Linden House, could they let me know whether they had any issues with Open GI and printing.
Thanks
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Delwyn Griffiths
We receieved a call this morning from Barclaycard Merchant Services stating that we are longer compliant and having answered a series of questions on how we operate, i.e. I explained that we used a well known bespoke insurance brokers' software system called Open GI which utilised their integrated secure bank card software payment system called CreditLine Plus and which in turn linked automatically with an integrated secure payment gateway named Monek Ltd, I was told that this method was no longer compliant.
Us using what they termed as a 'virtual terminal' was acceptable and compliant in respect of accepting payment over the phone, but non-compliant in respect of 'face to face' transactions and they talked about us going back to using card terminals for face to face transactions which to me in theses days of advanced technology was going backwards!
Have any othe Opne GI users experienced the same problem and if so, how was it overcome?
What other 'payment solutions' companies do other Open GI users use?
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