We receieved a call this morning from Barclaycard Merchant Services stating that we are longer compliant and having answered a series of questions on how we operate, i.e. I explained that we used a well known bespoke insurance brokers' software system called Open GI which utilised their integrated secure bank card software payment system called CreditLine Plus and which in turn linked automatically with an integrated secure payment gateway named Monek Ltd, I was told that this method was no longer compliant.
Us using what they termed as a 'virtual terminal' was acceptable and compliant in respect of accepting payment over the phone, but non-compliant in respect of 'face to face' transactions and they talked about us going back to using card terminals for face to face transactions which to me in theses days of advanced technology was going backwards!
Have any othe Opne GI users experienced the same problem and if so, how was it overcome?
What other 'payment solutions' companies do other Open GI users use?
So #BIBA for Real is back! Anyone else going?
Handy Tip - "Speak to more people you don't know, than those you do know"
You can thank me later - with flowers 🌻 💖
Great to meet back up with the Open GI User Group Committee after soooooo many sessions on remote links
Breaking bread face to face is much more pleasant than a cup-of-soup in between video chats
Exciting times ahead for members and lot's of new stuff coming from Open GI
So - what is the point of this ..
Don't tell me even if you say "Yes" - it's actually being ignored?
Why would anyone restrict Sanctions Checks to specific Client / types - let alone specific Capture Page Layouts - SURELY a Yes/No per Client / Contact - and the existing global parameters - covers all the bases. Oh and where in the manual did it not explain this?
Either way - the Yes/No below is at best misleading for operators and at worst - a breach for the business!! Who's picking up that cost ...
So, we find ourselves in modern day unprecedented time. Governments around the world are applying strict sanctions against Russian companies and individuals and it's being made very clear that action will be taken if those sactions are ignored.
For most of us, this will not be an issue but what if you do have a sanctioned individual or company? Are you checking? Are you relying on Open GI Sanctions checking?
First of all, have you got Broker and Prospect Amendment completed under sanctions checking to review Commercial Risks? Using the Level 1 Contacts on a Commercial master frame will also Sanction check whoever or whatever you put in for review.
However, what about your personal lines clients? The client level is checked sure, but what about the contacts you've added?? Well, if you're not aware, be aware. They don't get checked. So, if you've corrected added a contact for a joint policyholder on a Home policy for example, just hope you've either got them insured in their own right somewhere or that they are not called Abramovich!
The point of Sanctions checking is that you have a record of the checks, in the event of something being highlighted. Open GI have gone to the trouble of making this work for the Commercial risks but not Personal Lines.
However, your User Group Committee have raised this issue and will continue to apply pressure until something is done.
Question
Delwyn Griffiths
We receieved a call this morning from Barclaycard Merchant Services stating that we are longer compliant and having answered a series of questions on how we operate, i.e. I explained that we used a well known bespoke insurance brokers' software system called Open GI which utilised their integrated secure bank card software payment system called CreditLine Plus and which in turn linked automatically with an integrated secure payment gateway named Monek Ltd, I was told that this method was no longer compliant.
Us using what they termed as a 'virtual terminal' was acceptable and compliant in respect of accepting payment over the phone, but non-compliant in respect of 'face to face' transactions and they talked about us going back to using card terminals for face to face transactions which to me in theses days of advanced technology was going backwards!
Have any othe Opne GI users experienced the same problem and if so, how was it overcome?
What other 'payment solutions' companies do other Open GI users use?
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