A Comfy Pair of Slippers?

[Aggy]

Interesting (and frank) interview from the great Thoughtworks when they spoke to Simon Badley, CEO at Open GI

 

If you have or looking to buy into an Open GI system and want to know what on earth is going on at OGI Towers,  give this one a watch. Click the video - or follow this link

 

Well worth the 40m over a cup of tea - & in your comfy slippers ...

 

[GremlinIT]

It will be interesting to see the results of the shake up in a year or two.

[GremlinIT]

One year later ...

• Badly implemented / thought out bot.
• Worse support and developer response times.
• Departing staff members not being replaced.
• Support department lumped into one level, effectively demoting people and wasting skilled workers' time with very basic problems, such as password resets.

Not the best approach for retaining clients.

[GremlinIT]

 

Quote

 

One year later ...

• Badly implemented / thought out bot.

That timing.

[Mark Sollis]